Purpose of This Policy
Our Refund Policy is designed to:
- Provide customers with clear and fair guidelines on refunds and returns.
- Protect ShoplioShop from fraudulent activities and misuse of return rights.
- Ensure compliance with applicable consumer protection laws.
2. Eligibility for Refunds
To qualify for a refund, customers must meet the following conditions:
- Requests must be initiated within [X days, e.g., 7–30 days] of receiving the item.
- Products must be unused, unworn, and returned in original packaging with all labels, manuals, and accessories.
- Proof of purchase (invoice, order confirmation, or receipt) must be provided.
Failure to meet these conditions may result in denial of the refund.
3. Non-Refundable Items
Certain items cannot be returned or refunded due to hygiene, safety, or customization reasons. These include:
- Undergarments, swimwear, and personal hygiene products.
- Perishable items such as groceries, flowers, or food.
- Customized or personalized items.
- Digital products, e-gift cards, and subscriptions.
- Clearance or “final sale” items marked non-returnable at checkout.
4. How to Initiate a Return
- Contact ShoplioShop Support via email, chat, or phone to request a return authorization.
- Provide order details and reason for return.
- Securely package the item in its original packaging.
- Ship it to the return address provided by our team.
⚠️ Important Notes:
- Customers bear the return shipping costs unless the item is defective, damaged, or wrongly delivered.
- ShoplioShop is not responsible for items lost or damaged in return transit. Using a trackable courier is strongly recommended.
5. Refund Timeline
- Once your returned item reaches our warehouse, it will be inspected for eligibility.
- You will receive an email notification regarding approval or rejection.
- Approved refunds will be processed within [7–14 business days] via the original payment method.
- Additional delays may occur due to your bank or payment provider.
6. Partial Refunds
In certain situations, partial refunds may be issued:
- Products returned after the return period (but within an exceptional grace period).
- Items returned in damaged condition or missing accessories.
- Orders purchased using discounts, promotions, or bundle offers.
7. Exchanges
We allow exchanges under the following conditions:
- The exchange is requested within the eligible return window.
- The product is returned in original condition.
- The requested replacement (different size, color, or model) is in stock.
If the exchange item is not available, we will issue a refund or store credit instead.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect:
- Notify us within 48 hours of delivery.
- Provide photo or video evidence for verification.
- We will arrange a replacement, repair, or refund at no extra cost.
Failure to notify within the specified period may reduce eligibility.
9. Cancellations
- Orders can be canceled before shipment.
- Once shipped, cancellation requests will be treated as standard returns.
- Refunds for cancellations will be processed within 7–10 business days.
10. Store Credits
Instead of cash refunds, customers may choose ShoplioShop Store Credits. These credits:
- Can be used on future purchases.
- Do not expire unless otherwise specified.
- Cannot be transferred or exchanged for cash.